• Administrative & Documentation Support

    Includes requests for Certificates of Insurance (COI), mortgage-related documentation, and general contact information for association support.

  • Billing, Fees & Account Management

    Covers administrative financial topics like processing fees, payment options, invoicing, and managing the timing of policy terms.

  • Claims & Incident Reporting

    Provides guidance on when and how to file an insurance claim, including the steps for both the association and individual unit owners.

  • Deductibles & Financial Terms

    Explains the mechanics of deductibles (per building vs. per occurrence), coinsurance, and other financial structures like finance agreements.

  • Homeowner (HO6) & Association Coordination

    Clarifies the relationship between the HOA master policy and individual homeowner (HO6) policies, including loss assessment and coverage gaps.

  • Liability & Legal Coverage

    Covers various liability protections for the association, including Directors & Officers (D&O), General Liability, and Workers Compensation for volunteers and contractors.

  • Policy Renewal & Binding Process

    Outlines the timeline and requirements for renewing insurance policies, binding new coverage, and handling non-renewal notices.

  • Property Valuation & Replacement Cost

    Focuses on how property value is determined, different replacement cost models (Blanket, Guaranteed), and the distinction between "Bare Walls" and "All-In" coverage.

  • Risk Management & Safety Compliance

    Discusses proactive measures to reduce risk, such as rules for grills/hot tubs, electrical safety (breakers), and potential discounts for safety features.

  • Specific Risk Exclusions & Endorsements

    Addresses specific perils and policy additions such as sewer backup, ordinance/law requirements, terrorism, and cosmetic damage exclusions.

Administrative & Documentation Support

I reached out to EOI Direct and I can’t get what I need.

If you have contacted EOI Direct but still have questions or need additional information, please email us at associations@myinsurancewarehouse.com. We are here to help!

Do we have to pay for HOA mailers to be sent to homeowners?

Can I change the information on the welcome letter?

Where do I submit a request for a COI for my mortgage company?

Can you send the AssureSign e-Signature to the Board?

What do we need to comply with current lending requirements?

Who do I contact with questions about my COI?

Billing, Fees & Account Management

Can I set up FIF payments on autopay?

Yes, via your FIRST InSite account under the AutoPay tab.

When will we get our first bill?

Who do I contact for invoicing/billing questions?

I see a $150 processing fee on our proposal. What is this for?

What is a Finance Agreement?

Claims & Incident Reporting

How do we submit a claim for our HOA?

Please notify us as soon as possible after a loss. Send us an email at claims@myinsurancewarehouse.com, and our Claims Manager will advise on next steps and start the process for you. Be prepared to provide details about the incident, including the date, location, and any supporting documentation such as photos or reports. Prompt reporting and clear communication help ensure the claim is handled efficiently. 

Should our HOA submit a claim for a recent loss?

How do I file a claim as a unit owner?

Can you reach out to our previous agent or carrier for loss runs?

Deductibles & Financial Terms

Why don’t you recommend lower deductibles?

Lower deductibles increase premiums; higher deductibles are recommended if reserves are adequate.

What is a Per Occurrence deductible?

What is a Deductible Buy-Down endorsement?

Can we change deductibles mid-term?

What is ‘Minimum Earned Premium’?

What does 90% coinsurance mean?

What is coinsurance vs agreed amount?

If Coverage B does not specifically list “per building”, then is the amount for the entire community?

Under “Property Deductible”, what is defined as an “occurrence”?

Can you clarify the difference between the deductible per building and the deductible per occurrence?

Is the deductible per building a one-time annual deductible?

What is Per Building Deductible?

What is the difference between Occurrence vs Aggregate?

Homeowner (HO6) & Association Coordination

What does a “5% per building” wind/hail deductible mean?

This means the deductible is calculated as 5% of the total insured value of the building. For example, on a building insured for $1,000,000, the deductible for a wind or hail event would be $50,000. If the Association does not have enough in reserves to cover this, they may issue a Special Assessment to all unit owners to bridge the gap. We strongly recommend that owners carry Loss Assessment Coverage on their personal HO-6 policy to help pay for their share of such an assessment.

What is Loss Assessment Coverage?

Why do I need building coverage on my HO-6 policy if the HOA already has a master policy?

What is typically covered under the HOA’s Master Policy?

What are the financial benefits of a “Bare Walls” policy?

We want to move to “Bare Walls” coverage; what are our next steps?

What is the difference between “Original Specifications” and “Bare Walls” coverage?

What exactly does “Bare Walls” cover, and what am I responsible for as an owner?

What is the difference between “Original Specifications” and “Modified Original Specifications”?

What are the essential coverages I need on my personal HO-6 policy?

Why is the Association moving from “All-In” to “Original Specs”?

Liability & Legal Coverage

Do we need Cyber coverage?

Yes, to cover financial losses from data breaches and cyber attacks on sensitive homeowner data.

How do we know if our crime limits are sufficient / what should our crime limit be?

Why do you need crime/fidelity coverage?

What is medical payments?

Why do they need work comp?

Do we need Workers Compensation if we don’t have employees?

What is Hired/Non-Owned Auto Liability?

What does D&O cover?

What is Directors & Officers (D&O) coverage?

What is the difference between General Liability and Directors & Officers (D&O) Liability?

Policy Renewal & Binding Process

How can I start a new quote for my HOA?

Click HERE to send us an email and start your HOA quote.

Can you help me cancel my prior policy?

Can we change our policy renewal date to better align with our budget?

We received a non-renewal notice from our carrier. What should we do next?

We are ready to move forward. What are the next steps to bind our coverage?

When do you start the renewal process?

Does it matter if a carrier is an “admitted carrier”?

Would insurers consider us a greater risk for jumping carriers?

Is there a risk of losing a preferred rate for longevity?

What’s admitted vs non-admitted?

Property Valuation & Replacement Cost

What is ‘Actual Loss Sustained’ coverage?

Pays the actual dollar amount of lost revenue (like HOA dues) due to a covered loss.

My unit is not worth what the carrier is saying. How do carriers determine coverage limits?

What is Loss of Income?

What is Association Contents?

How are they evaluating the property value?

Why are property appraisals recommended for insurance purposes?

What is the difference between “replacement cost” and “blanket replacement cost”?

How is replacement cost determined?

What is blanket replacement cost?

What is the difference between Guaranteed, Extended, and Standard Replacement Cost?

Risk Management & Safety Compliance

Why did I receive a call/text from a different company for an inspection?

You may have received a call from a different company because carriers often hire third-party vendors to complete property inspections on their behalf. These vendors handle the scheduling directly, and Insurance Warehouse is not involved in setting up those inspection appointments.

Will our HOA need to have an inspection?

We were asked if our association has Stab-Lok or Federal Pacific breakers. What if I’m not sure what type of breakers we have?

Will we receive a discount for updating our roofs to high-grade shingles?

Our association has a sprinkler system. Will that result in lower premiums?

One of our unit owners wants to get a hot tub. Is that allowed?

What can we do proactively to receive the best insurance rates?

What are the rules around grills in our association?

Specific Risk Exclusions & Endorsements

We don’t have any Sump Pumps. Can we remove this coverage to save money?

Yes, if separable from Sewer Backup, it can be removed to reduce costs.

We want to cut down costs. Is it recommended to remove Water/Sewer backup/Sump Failure?

What is “ACV Endorsement”? Our roofs are not 15 years old, what does that mean?

What is “ACV Endorsement”?

What is “Cosmetic Exclusion Endorsement”?

What is cosmetic damage exclusion and how does it work?

Do we need Flood & Earthquake Coverage?

What is Terrorism Coverage?

What’s an example of ordinance/law?

What is Demolition & Debris Removal – undamaged portion?

What is Coverage C: Increased Cost of Construction?

What is Undamaged Property Exclusion?

Are “sewer backup” and “sump pump failure” per building or for the entire community?

What are the average costs associated with “sewer backup” and “sump pump failure”?

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