• Administrative & Documentation Support

    Includes requests for Certificates of Insurance (COI), mortgage-related documentation, and general contact information for association support.

  • Billing, Fees & Account Management

    Covers administrative financial topics like processing fees, payment options, invoicing, and managing the timing of policy terms.

  • Claims & Incident Reporting

    Provides guidance on when and how to file an insurance claim, including the steps for both the association and individual unit owners.

  • Deductibles & Financial Terms

    Explains the mechanics of deductibles (per building vs. per occurrence), coinsurance, and other financial structures like finance agreements.

  • Homeowner (HO6) & Association Coordination

    Clarifies the relationship between the HOA master policy and individual homeowner (HO6) policies, including loss assessment and coverage gaps.

  • Liability & Legal Coverage

    Covers various liability protections for the association, including Directors & Officers (D&O), General Liability, and Workers Compensation for volunteers and contractors.

  • Policy Renewal & Binding Process

    Outlines the timeline and requirements for renewing insurance policies, binding new coverage, and handling non-renewal notices.

  • Property Valuation & Replacement Cost

    Focuses on how property value is determined, different replacement cost models (Blanket, Guaranteed), and the distinction between "Bare Walls" and "All-In" coverage.

  • Risk Management & Safety Compliance

    Discusses proactive measures to reduce risk, such as rules for grills/hot tubs, electrical safety (breakers), and potential discounts for safety features.

  • Specific Risk Exclusions & Endorsements

    Addresses specific perils and policy additions such as sewer backup, ordinance/law requirements, terrorism, and cosmetic damage exclusions.

Administrative & Documentation Support

I reached out to EOI Direct and I can’t get what I need.

If you have contacted EOI Direct but still have questions or need additional information, please email us at associations@myinsurancewarehouse.com. We are here to help!

Billing, Fees & Account Management

Can I set up FIF payments on autopay?

Yes, via your FIRST InSite account under the AutoPay tab.

Claims & Incident Reporting

How do we submit a claim for our HOA?

Please notify us as soon as possible after a loss. Send us an email at claims@myinsurancewarehouse.com, and our Claims Manager will advise on next steps and start the process for you. Be prepared to provide details about the incident, including the date, location, and any supporting documentation such as photos or reports. Prompt reporting and clear communication help ensure the claim is handled efficiently. 

Deductibles & Financial Terms

Why don’t you recommend lower deductibles?

Lower deductibles increase premiums; higher deductibles are recommended if reserves are adequate.

Homeowner (HO6) & Association Coordination

What does a “5% per building” wind/hail deductible mean?

This means the deductible is calculated as 5% of the total insured value of the building. For example, on a building insured for $1,000,000, the deductible for a wind or hail event would be $50,000. If the Association does not have enough in reserves to cover this, they may issue a Special Assessment to all unit owners to bridge the gap. We strongly recommend that owners carry Loss Assessment Coverage on their personal HO-6 policy to help pay for their share of such an assessment.

Liability & Legal Coverage

Do we need Cyber coverage?

Yes, to cover financial losses from data breaches and cyber attacks on sensitive homeowner data.

Policy Renewal & Binding Process

How can I start a new quote for my HOA?

Click HERE to send us an email and start your HOA quote.

Property Valuation & Replacement Cost

What is ‘Actual Loss Sustained’ coverage?

Pays the actual dollar amount of lost revenue (like HOA dues) due to a covered loss.

Risk Management & Safety Compliance

Why did I receive a call/text from a different company for an inspection?

You may have received a call from a different company because carriers often hire third-party vendors to complete property inspections on their behalf. These vendors handle the scheduling directly, and Insurance Warehouse is not involved in setting up those inspection appointments.

Specific Risk Exclusions & Endorsements

We don’t have any Sump Pumps. Can we remove this coverage to save money?

Yes, if separable from Sewer Backup, it can be removed to reduce costs.

Call Email Claims Payments