Administrative & Documentation Support
Includes requests for Certificates of Insurance (COI), mortgage-related documentation, and general contact information for association support.
Billing, Fees & Account Management
Covers administrative financial topics like processing fees, payment options, invoicing, and managing the timing of policy terms.
Claims & Incident Reporting
Provides guidance on when and how to file an insurance claim, including the steps for both the association and individual unit owners.
Deductibles & Financial Terms
Explains the mechanics of deductibles (per building vs. per occurrence), coinsurance, and other financial structures like finance agreements.
Homeowner (HO6) & Association Coordination
Clarifies the relationship between the HOA master policy and individual homeowner (HO6) policies, including loss assessment and coverage gaps.
Liability & Legal Coverage
Covers various liability protections for the association, including Directors & Officers (D&O), General Liability, and Workers Compensation for volunteers and contractors.
Policy Renewal & Binding Process
Outlines the timeline and requirements for renewing insurance policies, binding new coverage, and handling non-renewal notices.
Property Valuation & Replacement Cost
Focuses on how property value is determined, different replacement cost models (Blanket, Guaranteed), and the distinction between "Bare Walls" and "All-In" coverage.
Risk Management & Safety Compliance
Discusses proactive measures to reduce risk, such as rules for grills/hot tubs, electrical safety (breakers), and potential discounts for safety features.
Specific Risk Exclusions & Endorsements
Addresses specific perils and policy additions such as sewer backup, ordinance/law requirements, terrorism, and cosmetic damage exclusions.
Administrative & Documentation Support
If you have contacted EOI Direct but still have questions or need additional information, please email us at associations@myinsurancewarehouse.com. We are here to help!
Billing, Fees & Account Management
Yes, via your FIRST InSite account under the AutoPay tab.
Claims & Incident Reporting
Please notify us as soon as possible after a loss. Send us an email at claims@myinsurancewarehouse.com, and our Claims Manager will advise on next steps and start the process for you. Be prepared to provide details about the incident, including the date, location, and any supporting documentation such as photos or reports. Prompt reporting and clear communication help ensure the claim is handled efficiently.
Deductibles & Financial Terms
Lower deductibles increase premiums; higher deductibles are recommended if reserves are adequate.
Homeowner (HO6) & Association Coordination
This means the deductible is calculated as 5% of the total insured value of the building. For example, on a building insured for $1,000,000, the deductible for a wind or hail event would be $50,000. If the Association does not have enough in reserves to cover this, they may issue a Special Assessment to all unit owners to bridge the gap. We strongly recommend that owners carry Loss Assessment Coverage on their personal HO-6 policy to help pay for their share of such an assessment.
Liability & Legal Coverage
Yes, to cover financial losses from data breaches and cyber attacks on sensitive homeowner data.
Policy Renewal & Binding Process
Property Valuation & Replacement Cost
Pays the actual dollar amount of lost revenue (like HOA dues) due to a covered loss.
Risk Management & Safety Compliance
You may have received a call from a different company because carriers often hire third-party vendors to complete property inspections on their behalf. These vendors handle the scheduling directly, and Insurance Warehouse is not involved in setting up those inspection appointments.
Specific Risk Exclusions & Endorsements
Yes, if separable from Sewer Backup, it can be removed to reduce costs.
